Field Engineer

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.

Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Key Responsibilities
Installation and Configuration:

• Educate customers on the proper use and maintenance of the installed equipment and services.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.

Troubleshooting and Issue Resolution:

• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.
• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.

Customer Service and Communication:

• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.
• Ensure installations are completed according to company standards, policies, and regulatory requirements.

Qualification and Skills

• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• High school diploma or equivalent; technical certifications or degree in a related field is a plus.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Physical ability to lift and move networking equipment during installations.
• Valid driver's license and willingness to travel to customer sites as required.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] usingthe Job Title as the subject of the email.

Note: Only qualified candidates will be shortlisted.